Internal IT organizations choose to outsource for any number of reasons: to cut costs, improve service, increase efficiency. Increasingly, they’re seeking innovation from their IT outsourcing partners, even though many don’t have a clear picture of what innovation means in the context of outsourcing. Consequently, those IT departments are not getting much innovation from their [...]
Tags: back office outsourcing, BPO Buyers, Call Centers, Outsourcing Insights, Working Patterns
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Wed, May 12 2010 » Management Trends » No Comments
The Toronto Board of Trade says the city can fix its finances with a host of new measures, including hiring freezes, outsourcing and asset sales, to save $2.2-billion over five years. Board president and CEO Carol Wilding says the city’s “structural deficit” has been exacerbated by city overspending. It can be fixed without significant cuts [...]
Tags: Outsourcing Insights, Outsourcing Recruiting, projections, Working Patterns
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Tue, May 11 2010 » Employment Trends » No Comments
Liputan6.com, New York: Workers should not lose money in the labor contract system in an outsourcing company. Said Minister of Manpower and Transmigration Muhaimin Iskandar responding to the World Labor Day commemoration in Jakarta, Saturday (1 / 5). “We are studying together in a comprehensive LIPI. If there are really problems of outsourcing at the [...]
Tags: Global Expertise, Outsourcing Insights, Outsourcing Trends, Working Patterns
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Wed, May 5 2010 » Employment Trends » No Comments
Ayala Land, Inc. recently broke ground for its first mixed-use development in Baguio City. The Baguio-AyalaLand TechnoHub is envisioned to be an integrated IT community consisting of five to seven low-rise buildings with approximately 6,000-10,000 square meters gross leasable area each within a 12-hectare property in the Camp John Hay Special Economic Zone.
Tags: ideal BPO, innovative trends, Outsourcing Leader, Philippines Outsourcing, Working Patterns
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Wed, May 5 2010 » Industry Leader Profiles » No Comments
If you work in a business process outsourcing (BPO) industry, chances are that you have to adapt to the business hours of another country. This may leave you working night shifts in a call center more often than not. Working nights can be difficult for BPO employees, but there are ways to make it an [...]
Tags: Call Center, Call Centers, Industry Situations, Outsourcing Insights, Performance, Working Patterns
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Tue, May 4 2010 » Management Trends, Outsourcing Business Trends » No Comments
Today the Times pens the latest romanticized tribute to the garment district. While the area once produced 90 percent of the clothing in the U.S., more and more production has been outsourced over the past decade — a decline that writer Guy Trebay leans on to evoke a dramatic coral-reef metaphor, like the fashion version [...]
Tags: Industry Situations, Outsourcing Trends, Working Patterns
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Mon, May 3 2010 » Business Transformation Trends, Employment Trends » No Comments
As parents stream into theatres to watch the underground hit How To Train Your Dragon with their young children, few are aware that some of the systems that run the cinema are being remotely controlled by an ICT firm. When complaints get to Zain’s help desk, engineers in the field get real time updates from [...]
Tags: E-Services, IT Outsourcing, Working Patterns
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Mon, April 26 2010 » Business Transformation Trends, Outsourcing Business Trends » No Comments
Outsourcing legal transcription enhances productivity for legal professionals and law firms. Thanks to accurate transcription of legal files offered by the legal transcription firms, legal professionals can count on them to handle the complex task. Legal transcription firms offer a variety of services that would not only increase productivity but also ease the burden of [...]
Tags: back office outsourcing, innovative trends, Legal Outsourcing, Outsourcing Trends, Working Patterns
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Fri, April 23 2010 » Legal Outsourcing, Outsourcing Business Trends » No Comments