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A Window Into The World Of BPO Business Process Outsourcing

PLDT cranks up BPO arm for primetime

After its formal introduction as the consolidated BPO division of PLDT, SPi Global has set an ambitious goal of generating at least $500 million in revenues in the next three to four years from last year’s income of $185 million.
SPi Global, which arose out of the combination of SPi Technologies and ePLDT Ventus, said it [...]

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Fri, August 27 2010 » Industry Leader Profiles » No Comments

BPAP: RP to establish as major BPO player in non-voice services

MANILA, Philippines — BPAP have discussed the Philippines establishing itself as a major BPO player with delegates in the World Business Process Outsourcing (BPO) Forum held in Jersey City, New Jersey.
The forum served as a venue for delegates to discuss the latest trends, issues, challenges, as well as best practices, in the global outsourcing industry.
The [...]

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Tue, August 24 2010 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments

Outsourcing sector still on growth path

THE LOCAL business process outsourcing sector remains optimistic of further growth and expansion this year, due largely to the increasing acceptance of outsourcing as a cost-saving and productivity-enhancing measure.
According to the results of a recent industry forum and a related survey, close to 80 percent of BPO companies in the Philippines expect to expand [...]

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Mon, August 23 2010 » Business Transformation Trends » No Comments

Philippine medical transcription rewrites self amid global changes

AT THE height of the call center boom at the early part of this decade, medical transcription was touted as the next bright spot for the country.
With a business that had already been tested in India, this field of outsourcing was turning out to be a natural niche for any country that could produce and [...]

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Fri, August 13 2010 » Business Services, Document Outsourcing, Industry Leader Profiles, Management Trends, Outsourcing Business Trends » No Comments

Skyrise launches 4th building project for BPOs in Asiatown IT Park

ONLY a year since launching their last project in Asiatown I.T. Park in Cebu City, a major real estate developer launched a new building last week.
Skyrise 4 adds at least 13,200 square meters of space for business process outsourcing (BPO) companies.
Harry Valloria, Skyrise Realty and Development Corp. president, said Friday’s launch was their response to [...]

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Tue, August 10 2010 » Business Services, Industry Leader Profiles » No Comments

Business outsourcing reshaping Philippine society

MANILA – Daybreak is happy hour in a world turned upside down at a trendy bar in the Philippines’ financial district, the clientele young and loud and with a vague California accent.
Vodka cruisers and beer fly by the bucketful as good friends Cici, Pau and Jels go off duty along with the rest of the [...]

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Mon, August 9 2010 » Industry Leader Profiles » No Comments

ILO: Many call center agents in RP suffer from insomnia, fatigue

A significant percentage of workers employed in the country’s business process outsourcing (BPO) sector — majority of whom working in call center facilities — are suffering from work-related health problems, a recent study showed.
Although it noted some negative aspects of the country’s BPO sector, the study, conducted by the International Labor Organization (ILO), also said [...]

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Fri, August 6 2010 » Industry Leader Profiles » No Comments

Advantages of Outsourcing from the Philippines

Most businesses lean towards outsourcing from the Philippines as a means of improving their business, considering the quality of work that needs to be done, as well as financial interests. For some who are not familiar with what outsourcing is all about, it’s simply hiring people outside of the country, usually free lancers or in-house [...]

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Thu, July 29 2010 » Industry Leader Profiles, Outsourcing Business Trends » No Comments