In the past decade, the growth of the Indian BPO industry has been instrumental in defining India’s extraordinary growth story. The industry in India as well as our key global destinations has seen a significant shift since its inception, as a primary low-cost destination for data entry and voice-based roles. With close to a million [...]
Mon, February 7 2011 » Business Transformation Trends, Employment Trends » No Comments
NEW DELHI: Buoyed by steady recovery in demand for technology services, the Indian IT-BPO sector is estimated to have grown 19% in 2010-11 to $76 billion in revenues, software industry lobby Nasscom said on Wednesday. “Pent-up demand for IT-BPO services and return of discretionary spending in the market were the key drivers for the industry [...]
Fri, February 4 2011 » Outsourcing Business Trends » No Comments
ATLANTA – A group representing some Georgia workers is calling for an end to outsourcing American labor. At a press conference Thursday, several Atlanta workers and Georgia representatives condemned a current outsourcing conference. They said corporate CEO’s from major companies are gathering at the Ritz Carlton in Atlanta to come up with the best ideas [...]
Mon, January 31 2011 » Business Transformation Trends, Employment Trends, Outsourcing Business Trends » No Comments
BOSTON, MA–(Marketwire – January 24, 2011) – Many marketers and agencies are struggling to successfully engage consumers in digital channels due to the increased complexity in required tools, technologies and processes. Today, digitalArbor (http://www.digitalarbor.com/), a digital production services partner, revealed the findings of its survey of more than 125 marketers and agency professionals across the [...]
Fri, January 28 2011 » Business Services, Outsourcing Business Trends » No Comments
Weeks after aldermen approve the 2011 budget the council looks at ways to prevent a future deficit by outsourcing. A report released Monday outlines how the city could save 10-million dollars annually but it could mean layoffs and some major changes for several departments.
Wed, January 26 2011 » Outsourcing Business Trends » No Comments
We have consistently discussed how India’s economic development strategy differs from those of China, Japan, and most of the rest of East Asia: while the latter basically EXPORT GOODS — originally at the lower end of the value-added scale, and increasingly moving towards the upper end — India essentially IMPORTS SERVICE JOBS, due to its [...]
Wed, January 19 2011 » Industry Leader Profiles, Legal Outsourcing, Outsourcing Business Trends » No Comments
TORONTO: Canadian telecom giant Bell Canada, a subsidiary of Bell Canada Enterprises (BCE), is looking for suitable vendors as part of outsourcing key voice-based projects for its internet, Solo Mobility , Bell Mobility and satellite TV divisions to India , said a report. Bell Canada plans to outsource these projects via fixed payouts as part [...]
Fri, November 26 2010 » Employment Trends, Outsourcing Business Trends » No Comments
There seems to be a different kind of ‘outsourcing’ that is fast catching up in several remote Naxal-affected areas. Teachers, who continue to remain absent for long periods from work due to fear of life, are now “hiring” local youth to take classes on their behalf and paying them half of their salaries. It has [...]
Thu, November 18 2010 » Outsourcing Business Trends » No Comments
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