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A Window Into The World Of BPO Business Process Outsourcing

India: Where Lies the Next Big Investment Opportunity?

A vibrant economy, 1.1 billion people, a burgeoning middle class, 8 percent sustainable growth, robust legal and regulatory framework, and an entrepreneurial community continuingly looking to innovate make India an extremely promising investment destination. Our investment thesis is to seek, create, nurture, and develop investment opportunities across a wide spectrum of businesses that form the [...]

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Thu, September 2 2010 » Industry Leader Profiles » No Comments

Revenue from domestic BPO services to touch $1.6 bn in 2014

India’s domestic business process management services segment is expected to achieve a revenue of USD 1.6 billion by 2014 from USD 521 million in 2009, according to research firm Gartner. Gartner has forecast that revenue from BPO services within the domestic market will grow by 31.1 per cent from USD 521 million in 2009 to [...]

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Wed, September 1 2010 » Industry Leader Profiles » No Comments

ILO: Many call center agents in RP suffer from insomnia, fatigue

A significant percentage of workers employed in the country’s business process outsourcing (BPO) sector — majority of whom working in call center facilities — are suffering from work-related health problems, a recent study showed.
Although it noted some negative aspects of the country’s BPO sector, the study, conducted by the International Labor Organization (ILO), also said [...]

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Fri, August 6 2010 » Industry Leader Profiles » No Comments

China beats India as top outsourcing spot

EW DELHI: China has replaced India as the primary destination of outsourcing and shared services for Asia-Pacific companies, according to the accounting firm KPMG.
The China Daily quoted the KPMG survey, which covered 280 senior company executives across Asia, as saying that China’s outsourcing and shared services are rapidly expanding and winning market share over [...]

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Thu, July 22 2010 » Industry Leader Profiles » No Comments

BPO companies support MBA facility at the SRP

Following the turn over of the Cebu City government of a five-hectare area at the South Road Properties to the University of the Philippines Cebu where the latter can build an MBA facility, some Business Process Outsourcing companies have expressed their support to the project.
Cebu City South District representative Tomas Osmeña said Aegis People Support [...]

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Mon, July 12 2010 » Employment Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments

Egypt Named Offshoring Destination of the Year at the Inaugural European Outsourcing Association Awards

Egypt was awarded the prestigious title of Offshoring Destination of the Year at the 2010 European Outsourcing Association Awards held in Brussels last night, beating rivals Philippines, Colombia and Sri Lanka to the accolade.
Dr. Hazem Abdelazim, CEO of Egypt’s Information Technology Industry Development Agency (ITIDA) received the award on behalf of Egypt during a glittering [...]

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Thu, July 8 2010 » Employment Trends, Industry Leader Profiles » No Comments

Indian BPO firms forced to set up new global delivery centres

BANGALORE: Indian BPO firms are tuning in to a global delivery model — doing the right thing from the right geography — as value creation for customers take primacy over cost arbitrage, political pressures mount against offshoring and new offshoring destinations gain traction.
With newer rivals like Philippines snaring 70% of new contact centre businesses and [...]

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Wed, June 23 2010 » Industry Leader Profiles, Outsourcing Business Trends » No Comments

LPO Pangea3 sets up London office

Legal process outsourcing (LPO) company Pangea3 has set up a marketing office in London to attack the European market, reported the UK’s Law Society Gazette.
Brian Allan, vice-president of legal services in Europe, will head the office on London’s South Bank. He said the decision was taken because the LPO market in Europe has become increasingly [...]

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Wed, May 19 2010 » Legal Outsourcing, Outsourcing Business Trends » No Comments