The City of Edinburgh is to debate a series of controversial proposals including outsourcing environmental services, support for the Occupy Edinburgh protest and the merits of Tourist Tax. It is just a few weeks since the SNP refused to back their LibDem coalition partners in an earlier debate on proposals to outsource the refuse collection, [...]
Wed, November 23 2011 » Business Services, Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
Around 70 privately contracted security workers have been hired by Lancashire Police to carry out officer roles. The workers, who work for G4S, work as detention officers at custody suites across the county. The force started outsourcing the jobs to the private firm in 2002, following a pilot at cells in Blackpool.
Thu, October 27 2011 » Business Services, Business Transformation Trends, Outsourcing Business Trends » No Comments
As IT and BPO converge to shape the future of outsourcing, businesses must make the best use of technology tools to run their multichannel service organisations. The surge in technology enablement has significantly improved business processes, when outsourced. It helps solve business problems and enables efficient outsourcing. It also delivers real benefits to customers, including: [...]
Fri, September 16 2011 » Business Services, Business Transformation Trends, Outsourcing Business Trends » No Comments
U.S. insurers are becoming increasingly reliant on business process outsourcing providers, a new study from Boston-based Celent finds. Celent anticipates a combined annual growth rate of 10% in the North American core insurance BPO market, with insurer expenditures growing from an estimated $2.3 billion in 2011 to $3.7 billion by 2016.
Mon, May 23 2011 » Outsourcing Business Trends » No Comments
MANILA, Philippines — Now more than ever, opportunities in the real estate office market are more attractive even in the key cities outside Metro Manila like Iloilo, Lipa, Bacolod and Davao. With revenues of close to $9 billion in 2010, or 26 percent more than 2009, Business Process Outsourcing (BPO) firms have been driving the [...]
Thu, May 19 2011 » Industry Leader Profiles » No Comments
MANILA, Philippines — The Business Processing Association of the Philippines (BPA/P) recently announced two meetings that will address core strategic issues for the industry. The first meeting is the second in a series of quarterly briefings, or CEO Forums, conducted by BPA/P and Outsource2Philippines (O2P). Each briefing addresses a specific issue of immediate importance to [...]
Wed, May 18 2011 » Business Services, Outsourcing Business Trends » No Comments
Everest Group Q1 Report: The global outsourcing and offshoring market continued to witness steady growth during the first quarter this year, led by a three-year high for Business Process Outsourcing (BPO) transactions as well as continued investment in new captives while no divestments occurred for the second consecutive quarter, according to Everest Group, an advisory [...]
Tue, May 17 2011 » Business Services, Outsourcing Business Trends » No Comments
Companies which choose to use outsourced IT services need to put plenty of time into understanding the processes involved. This is the view of David Ellis, of OMC Partners, who said it is a “major strategic decision” which needs investment in the “knowledge transfer”.
Mon, May 16 2011 » Outsourcing Business Trends » No Comments
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