Two decades after they began running US operations from Bangalore and other cities, Indian IT companies are hiring Americans to do work that was once outsourced. What gives? On a top floor of an office building in Atlanta’s posh and wooded Buckhead district, workers man a call center for a US healthcare company. Their computers’ [...]
Wed, April 14 2010 » Outsourcing Business Trends » No Comments
A San Francisco bay area city, San Carlos, is studying a proposal to hire other government agencies to provide its police and fire services, a cost-cutting move to close a big budget gap. The San Carlos city council decided last week to consider “outsourcing” police, fire and parks maintenance as an alternative to making a [...]
Wed, April 7 2010 » Management Trends » No Comments
TACLOBAN,PHILIPPINES — Nasdaq-listed APAC Customer Services, Inc. is set to expand its operations here and hire additional workers to meet higher demand from clients. JoeMar Tabarangao, general manager of APAC Leyte, said the company plans to build its own offices on a property adjacent to its leased facility within the Leyte Information and Communication Technology [...]
Mon, April 5 2010 » Industry Leader Profiles » No Comments
Hey, this is Andrew calling. Do you have a minute? Can I talk you through the new features of your card?” The voice of a Gurgaon cal l centre employee, thinly disguised as American by rolling the Rs, addressing a customer in Iowa, may become a thing of the past. The traditional voice calls that [...]
Thu, March 25 2010 » Employment Trends, Outsourcing Business Trends » No Comments
Business process outsourcing company (BPO) Stream Global Services said it would expand operations this year by hiring 5,000 more employees. Stream Global Chief Executive Officer Scott Murray told reporters the company is aiming to be the second largest BPO employer in the Philippines in three to five years. “We are going to hire 1,500 new [...]
Fri, February 19 2010 » Outsourcing Business Trends » No Comments
In a competitive and borderless world, organisations need every possible means to attract and retain their talent. Even in a turbulent economic climate, employees, especially those who possess the right technical and behavioural competencies, continue to be a scarce resource. To address the growing concern about talent attraction and retention, Kelly Services, a workforce management [...]
Wed, February 17 2010 » Employment Trends, Management Trends » No Comments
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