The evolution and maturity of the Indian BPO sector has given birth to yet another wave on the global outsourcing scene, and this happens to be legal process outsourcing (LPO).
With prime cities such as Bangalore, Mumbai, New Delhi, Hyderabad and Pune touching the saturation point, vis-’-vis BPO, the LPO industry is now shifting its focus [...]
Thu, May 20 2010 » Business Transformation Trends, Employment Trends, Legal Outsourcing » No Comments
Tony: So you are defining the market space as anything that’s a knowledge-based process?
Alok: Yes, whatever is a knowledge process where you need domain expertise. Legal, consulting, and accounting and CFO-type solutions all require a lot of domain expertise. Investment banking data analytics is another area. And doing data analytics for health care is different [...]
Wed, May 19 2010 » Business Transformation Trends, Outsourcing Business Trends » No Comments
The role of knowledge process outsourcing in the BPO industry has become a major one. This outsourcing is also known by the short form KPO. The whole work of this knowledge process outsourcing industry is based on information technology. The main variation of this outsourcing with the other ones is the fact that when all [...]
Tue, May 4 2010 » Business Transformation Trends, Outsourcing Business Trends » No Comments
Unlike BPO, KPO or Knowledge process outsourcing involves processes that demand advanced research and analytical, technical and decision-making skills. The KPO work mainly includes Research and development work for the sectors like pharmaceuticals, Insurance, patent research, IP research as well as business or marketing analysis.
Where as, Business Process Outsourcing (BPO) is giving long term contract [...]
Mon, May 3 2010 » Business Transformation Trends, Outsourcing Business Trends » No Comments
More than half of outsourcing end-users are more confident in the use of outsourcing to support their business objectives than they were in 2009.
According to the National Outsourcing Association’s (NOA) quarterly Outsourcing Confidence Index report, which surveyed UK outsourcing end-users, 52 per cent of respondents are reviewing existing outsourcing contracts and considering new sourcing opportunities [...]
Thu, April 15 2010 » Business Transformation Trends, Outsourcing Business Trends » No Comments
Here is a link to an online test to determine if your organization falls within the knowledge competition continuum, or KPO business.
Knowledge Centric Quiz
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Wed, April 14 2010 » Uncategorized » No Comments
The advantages of implementing knowledge process outsourcing (KPO) vary according to the aspiration of the organization. If a company already drives its decisions with knowledge, KPO can help more efficiently and cost effectively retain competitive advantage. If the organization wants to move up the knowledge competition scale, KPO can help more rapidly achieve the end-state. [...]
Tue, April 13 2010 » Business Transformation Trends, Outsourcing Business Trends » No Comments
You have heard us recommend that you outsource your work to the Philippines. So, why the Philippines and why Filipinos?
I may not be the best person to write about this. No wait, on second thought, I think I am. Shameless promotion of my country, race, and trade aside, I seriously believe that [...]
Thu, April 1 2010 » Outsourcing Business Trends » No Comments
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