The business process outsourcing (BPO) sector is seeing growth in the domestic market, driven by the massive drop in call tariffs as telecoms firms engage in price wars.
“Since the price wars began last week, we have already signed two domestic clients — a bank and an insurance company — purely because the telecommunications charges now [...]
Mon, September 6 2010 » Business Transformation Trends, Outsourcing Business Trends » No Comments
Increasing acceptance of outsourcing appears to have benefited the Philippine BPO industry as client companies focus on cost-saving and productivity-enhancing measures. Clients are also outsourcing more complex processes, increasing the value of services offered by the industry, according to the results of a recent industry forum and a related survey.
BPO executives attending an industry briefing [...]
Fri, September 3 2010 » Outsourcing Business Trends » No Comments
India’s domestic business process management services segment is expected to achieve a revenue of USD 1.6 billion by 2014 from USD 521 million in 2009, according to research firm Gartner. Gartner has forecast that revenue from BPO services within the domestic market will grow by 31.1 per cent from USD 521 million in 2009 to [...]
Wed, September 1 2010 » Industry Leader Profiles » No Comments
The TriZetto Group, Inc. today announced that it has acquired all of the voting stock of privately held Tela Sourcing, Inc., a Baltimore-based business process outsourcing (BPO) services company that offers combined U.S. and India-based outsourcing capabilities to the healthcare industry. TriZetto (News – Alert) is expanding its BPO capabilities to help its 350 payer [...]
Tue, August 31 2010 » Industry Leader Profiles » No Comments
Despite, the hue and cry over off-shoring of call centre and programming jobs, the backlash against outsourcing is far too exaggerated.
Global Insight, a survey company hired by Information Technology Association of America concluded that the entire process of off-shoring / outsourcing created more jobs than those lost.
A worldwide economy is bound to lead to globalisation [...]
Mon, August 30 2010 » Outsourcing Business Trends » No Comments
After its formal introduction as the consolidated BPO division of PLDT, SPi Global has set an ambitious goal of generating at least $500 million in revenues in the next three to four years from last year’s income of $185 million.
SPi Global, which arose out of the combination of SPi Technologies and ePLDT Ventus, said it [...]
Fri, August 27 2010 » Industry Leader Profiles » No Comments
Globalization has been brutal to midwestern manufacturers like the Paper Converting Machine Co. For decades, PCMC’s Green Bay (Wis.) factory, its oiled wooden factory floors worn smooth by work boots, thrived by making ever-more-complex equipment to weave, fold, and print packaging for everything from potato chips to baby wipes.
But PCMC has fallen on hard times. [...]
Wed, August 25 2010 » Outsourcing Business Trends » No Comments
MANILA, Philippines — BPAP have discussed the Philippines establishing itself as a major BPO player with delegates in the World Business Process Outsourcing (BPO) Forum held in Jersey City, New Jersey.
The forum served as a venue for delegates to discuss the latest trends, issues, challenges, as well as best practices, in the global outsourcing industry.
The [...]
Tue, August 24 2010 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments
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