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A Window Into The World Of BPO Business Process Outsourcing

India’s Outsourcing Economy Booms

Indian outsourcers saw strong gains last year in spite of calls by some U.S. lawmakers to penalize businesses that send tech work overseas. India’s export of IT products, mostly in the form of outsourcing services to the United States and other Western countries, increased 16.3% in 2011, compared to the previous year, to reach $69 [...]

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Fri, February 10 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments

Public sector outsourcing is a mess – and it’s the taxpayer picking up the tab

From this morning’s Daily Mail, is the story that the head of A4E, which delivers the government’s work programme, was rewarded with a 300 per cent pay rise, despite the company failing its targets.

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Fri, February 10 2012 » Business Services, Business Transformation Trends, Outsourcing Business Trends » No Comments

Nokia to end phone assembly in Europe

HELSINKI (AP) — Nokia Corp. said Wednesday it will end the assembly of cellphones in Europe by year-end as it shifts production to Asia in its latest attempt to cushion its finances from stiff competition in the smartphone sector. The Finnish company said it plans to complete 4,000 job cuts at three plants in Finland, [...]

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Thu, February 9 2012 » Business Transformation Trends, Management Trends, On-line Marketing Tools, Outsourcing Business Trends » No Comments

Obama State of the Union Message on Outsourcing a Positive Signal for Public Schools

The 22 years I spent as a reporter before entering the teaching field left me with a healthy skepticism for any words escaping the lips of politicians. That being said, I was encouraged by President Obama’s State of the Union address Tuesday night.

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Fri, January 27 2012 » Business Services, Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments

‘Gov’t should have fallback for Pinoys in BPO industry’

OPPOSITION Rep. Mitos Magsaysay has urged the government to be prepared in case the Business Processing and Outsourcing industry is affected by the United States measure restricting the outsourcing to Americans. Magsaysay said that Aquino government should have fallback or alternative job opportunities for Filipinos who will most likely lose their jobs should American companies [...]

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Fri, January 27 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments

Obama to take US economy away from outsourcing, bad debt

WASHINGTON: President Barack Obama has presented an economic blueprint aiming to take his country away from outsourcing, bad debt and phony financial profits. “No, we will not go back to an economy weakened by outsourcing, bad debt and phony financial profits,” Obama said in his State of the Union address to the Congress. The US [...]

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Wed, January 25 2012 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments

Zee Cafe’s New Show “Outsourced” Gives a Glimpse into Call Center Outsourcing in India

Zee Café, an English general entertainment channel, is launching a new show called “Outsourced”, which is based on the call center outsourcing industry in India on January 19. The comedy-based show revolves around the U.S.-based organization Western Novelty, which has decided to outsource its personnel to India. Serving as a main character, Todd Anderson is [...]

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Thu, January 19 2012 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments

Outsourcing Market Shows New Growth, Record Contracting Activity

Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, today released TPI Index data showing healthy growth in the global outsourcing market during the fourth quarter amid record contracting activity for the full year. The 4Q11 Global TPI Index, which covers commercial outsourcing contracts valued at $25 million [...]

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Thu, January 19 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments

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