As IT and BPO converge to shape the future of outsourcing, businesses must make the best use of technology tools to run their multichannel service organisations. The surge in technology enablement has significantly improved business processes, when outsourced. It helps solve business problems and enables efficient outsourcing. It also delivers real benefits to customers, including: [...]
Fri, September 16 2011 » Business Services, Business Transformation Trends, Outsourcing Business Trends » No Comments
The Philippine business process outsourcing (BPO) is projected to grow 30 percent this year, or 15 percent higher than global rate, according to an executive of a leading BPO firm. SPi Global president and chief executive officer Malik Parekh in a forum held in Makati City on Wednesday said the country’s BPO sector is now [...]
Tue, January 25 2011 » Industry Leader Profiles, Outsourcing Business Trends » No Comments
Every Monday, Wednesday and Friday at 6:30 pm, Naina Patel rushes from her office at Malad, in suburban Mumbai, to Bandra for her classes. The BPO employee is pursuing a diploma in marketing from ICFAI, which she believes will help her in climbing the career ladder. Patel’s work comprises business development and involves documentation and [...]
Mon, January 3 2011 » Business Services, Business Transformation Trends » No Comments
NEW DELHI: With fast changing industry dynamics, the country’s BPO sector is expected to see a consolidation wave in the coming months, says global research group Gartner. “A consolidation wave in Business Process Outsourcing (BPO) sector is likely (in the coming months). Since it is challenging to cope with changing dynamics, some existing entities may [...]
Thu, December 30 2010 » Uncategorized » No Comments
Bangladesh has carved its place among the world’s best destinations for IT outsourcing, largely thanks to its low cost, according to a study by a leading research and consulting firm. Bangladesh usually offers an attractive cost proposition for the investors, as its low salary level and low-cost of living are ideal for jobs that are [...]
Tue, December 28 2010 » Industry Leader Profiles, Outsourcing Business Trends » No Comments
If 2009 was a year of massive uncertainty for companies doing business in the medical products sector—and it certainly was—then 2010 has to be considered a year spent making adjustments to meet the new realities thrust upon them. The uncertainty of last year concerning what form healthcare reform might take has been replaced by the [...]
Wed, November 17 2010 » Business Transformation Trends, Outsourcing Business Trends » No Comments
India’s domestic business process management services segment is expected to achieve a revenue of USD 1.6 billion by 2014 from USD 521 million in 2009, according to research firm Gartner. Gartner has forecast that revenue from BPO services within the domestic market will grow by 31.1 per cent from USD 521 million in 2009 to [...]
Wed, September 1 2010 » Industry Leader Profiles » No Comments
After its formal introduction as the consolidated BPO division of PLDT, SPi Global has set an ambitious goal of generating at least $500 million in revenues in the next three to four years from last year’s income of $185 million. SPi Global, which arose out of the combination of SPi Technologies and ePLDT Ventus, said [...]
Fri, August 27 2010 » Industry Leader Profiles » No Comments
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