In what could be an important decision for the IT outsourcing industry and its customers, a London court recently ruled that EDS ( now part of Hewlett-Packard) must pay damages to a former outsourcing customer for failing to live up to its sales pitch.
British Sky Broadcasting (BskyB) had signed a £48 million outsourcing contract with [...]
Tags: Europe, Industry Situations, Outsourcing Leader
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European outsourcing customers prefer contract staff and local delivery, as per a latest Forrester study. Western Europe, which accounts for nearly $6.8-billion worth of India’s software exports, follows strict local labour rules and plans to avoid any move that could be viewed as anti-social, according to research firm Forrester.
After interviewing more than 30 vendor and [...]
Tags: client communications, E-commerce Outsourcing, E-Services, Europe, Global Expertise, India, IT Outsourcing, Offshore Outrourcing
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