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A Window Into The World Of BPO Business Process Outsourcing

Arkansas Senate race: Battle over outsourcing

Outsourcing to India has become a flashpoint in the Democratic Party’s primary for a US Senate seat in Bill Clinton’s home state of Arkansas.
There have a series of attacks on Arkansas Lt Governor Bill Halter who has posed a serious challenge to sitting Senator, Democrat Blanche Lincoln.
The attacks have focused on how Halter sent “US [...]

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Mon, May 17 2010 » Uncategorized » No Comments

Confidence in outsourcing grows post-recession

More than half of outsourcing end-users are more confident in the use of outsourcing to support their business objectives than they were in 2009.
According to the National Outsourcing Association’s (NOA) quarterly Outsourcing Confidence Index report, which surveyed UK outsourcing end-users, 52 per cent of respondents are reviewing existing outsourcing contracts and considering new sourcing opportunities [...]

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Thu, April 15 2010 » Business Transformation Trends, Outsourcing Business Trends » No Comments

Outsourcing deals: Three steps to better performance

While there are many important aspects of IT outsourcing, the one that wears the crown is performance.
Performance should be a simple measure of actual versus desired results – just like the speedometer on your car gives you a clear idea of how fast you are going. But, just as a high performance car does more [...]

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Wed, March 24 2010 » Outsourcing Business Trends » No Comments

Offshoring at its Very Best: State-of-the-Art Call Centers

More often than not, businesses are turning to offshore call centers as a means of business process outsourcing. From managing customer service calls to scheduling on-site maintenance, call centers in countries like the Philippines are able to solve problems and take care of a wide range of critical functions every day.
State-of-the-art call centers are transforming [...]

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Tue, March 23 2010 » Outsourcing Business Trends » No Comments

Outsourcing to India: Europe plays strictly by the rules

European outsourcing customers prefer contract staff and local delivery, as per a latest Forrester study. Western Europe, which accounts for nearly $6.8-billion worth of India’s software exports, follows strict local labour rules and plans to avoid any move that could be viewed as anti-social, according to research firm Forrester.
After interviewing more than 30 vendor and [...]

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Mon, March 22 2010 » Industry Leader Profiles » No Comments

E-Commerce Website Development Company

If you’re considering hiring an e-commerce website development company, there are a few things you should consider in advance.
First of all, you should decide whether you hire an e-commerce website development company or train one of the people in your company (or even yourself) on e-commerce website development so that you can have the job [...]

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Wed, February 24 2010 » Outsourcing Business Trends » No Comments