OutsourcingWorld.biz

A Window Into The World Of BPO Business Process Outsourcing

Outsourcing: the new way to balance government budgets in Canada

Mayor Rob Ford outsourced Toronto’s budgetary woes to a consulting firm last spring. He didn’t pay KPMG much — $350,000 for a two-month review of the city’s core services — and he didn’t get much. The hired cost-cutters produced an “inventory of opportunities” almost all of which municipal bureaucrats had recommended and council had rejected [...]

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Wed, February 22 2012 » Business Services, Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments

Consumers abet outsourcing and low employment standards

Economic uncertainty in North America has resulted in a flurry of finger-pointing, but too few of us are willing to look in the mirror and say, “I see the problem, it’s me.” Walmart rushed off to Asia to undercut their competitors and consumers rushed to Walmart to buy low-cost products.

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Wed, February 22 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments

In Defense of Responsible Offshoring and Outsourcing

In an era of high unemployment, and especially in this political season of economic nationalism, both parties outdo themselves with promises to “rebuild America.” Yet, the imperatives of offshore facilities and employees are — and will remain — central to American companies’ international competitiveness. A company’s foreign sales can approach or exceed 50 percent; its [...]

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Wed, February 22 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments

At factory in Milwaukee, Obama hails ‘insourcing’

President Barack Obama came here Wednesday to promote his new “insourcing” economic plan, which he says could help prod U.S. manufacturers to bring jobs home from China and elsewhere overseas. But the biggest question buzzing about his visit was what he and Gov. Scott Walker of Wisconsin would say to each other when they toured [...]

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Mon, February 20 2012 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments

Tech growth outpaces skills development

The rapid pace at which new technologies are entering the market, and the ever-changing landscape of IT, do not correspond with the requisite skills within the local IT industry. So says Zaheer Kader, GM of Foster-Melliar, part of the Morvest Professional Services Group, who points out that the growth and rate of change in IT [...]

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Wed, February 15 2012 » Business Transformation Trends, Outsourcing Business Trends » No Comments

IT’s betting on e-gov projects this year

Headwinds such as uncertainty in the euro zone and Barack Obama’s rhetoric against outsourcing in the US appear to be pushing local information technology players to explore opportunities closer home. So much so, the National Association of Software and Services Companies, or Nasscom, sees government spend on e-governance as the major driver going forward.

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Wed, February 15 2012 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments

Government bonus crackdown ignores the outsourced sector – again

The government has announced today that it is planning to take a hard line with bonuses from taxpayer owned organisations – but continues to ignore the problems with private companies who earn all their revenue from the taxpayer, as Dan Elton reported last week.

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Tue, February 14 2012 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments

Public sector outsourcing is a mess – and it’s the taxpayer picking up the tab

From this morning’s Daily Mail, is the story that the head of A4E, which delivers the government’s work programme, was rewarded with a 300 per cent pay rise, despite the company failing its targets.

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Fri, February 10 2012 » Business Services, Business Transformation Trends, Outsourcing Business Trends » No Comments

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