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	<title>OutsourcingWorld.biz &#187; Call Centers</title>
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		<title>PCCW Teleservices honored with Hong Kong Call Centre Association&#8217;s Outsourced Contact Centre Award</title>
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		<pubDate>Tue, 20 Dec 2011 23:29:25 +0000</pubDate>
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		<description><![CDATA[HONG KONG, December 20, 2011 &#8211; PCCW Teleservices, a premier provider of global outsourcing solutions, has been awarded the &#8220;Outsourced Contact Centre of the Year (Inbound)&#8221; at the 12th Annual Hong Kong Call Centre Association Awards. The Awards, organized by the Hong Kong Call Centre Association (HKCCA), aims to recognize the best of the best [...]]]></description>
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		<title>US Federal bill set to hit Indian BPO</title>
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		<pubDate>Tue, 20 Dec 2011 23:29:21 +0000</pubDate>
		<dc:creator>OutsourcingWorld Staff Writer</dc:creator>
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		<description><![CDATA[HOUSTON: A bipartisan bill has been tabled in the US House of Representatives to make companies that move call centres overseas ineligible for grants or guaranteed loans from the federal government, a move aimed at stemming the tide of jobs heading to nations like India. Introduced by Rep Tim Bishop and Rep David McKinley, the [...]]]></description>
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		<title>New customer-contact center gets a boost from outsourcing</title>
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		<pubDate>Wed, 14 Dec 2011 01:14:01 +0000</pubDate>
		<dc:creator>OutsourcingWorld Staff Writer</dc:creator>
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		<description><![CDATA[The service-support center that Fusion Contact Centers LLC is opening in downtown Reno reflects its customers’ eagerness to take a double serving of outsourcing. The company, which is nearing completion of extensive remodeling of a 14,084-square-foot space in the Jones Vargas Building at 300 E. Second St., soon expects to begin hiring the first 30 [...]]]></description>
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