HONG KONG, December 20, 2011 – PCCW Teleservices, a premier provider of global outsourcing solutions, has been awarded the “Outsourced Contact Centre of the Year (Inbound)” at the 12th Annual Hong Kong Call Centre Association Awards. The Awards, organized by the Hong Kong Call Centre Association (HKCCA), aims to recognize the best of the best [...]
Tue, December 20 2011 » Business Transformation Trends, Outsourcing Business Trends » No Comments
HOUSTON: A bipartisan bill has been tabled in the US House of Representatives to make companies that move call centres overseas ineligible for grants or guaranteed loans from the federal government, a move aimed at stemming the tide of jobs heading to nations like India. Introduced by Rep Tim Bishop and Rep David McKinley, the [...]
Tue, December 20 2011 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments
The service-support center that Fusion Contact Centers LLC is opening in downtown Reno reflects its customers’ eagerness to take a double serving of outsourcing. The company, which is nearing completion of extensive remodeling of a 14,084-square-foot space in the Jones Vargas Building at 300 E. Second St., soon expects to begin hiring the first 30 [...]
Tue, December 13 2011 » Business Services, Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
WASHINGTON — Saying they hope to stem the tide of jobs heading overseas, legislators introduced a bipartisan bill Wednesday in the House that would punish American corporations for offshoring their telephone call centers, making such companies ineligible for grants or guaranteed loans from the federal government. Introduced by Rep. Tim Bishop (D-N.Y.) and Rep. David [...]
Thu, December 8 2011 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
Bangalore: India dominates global outsourcing market. Banking and financial services contribute nearly 40 percent to India’s outsourcing industry. By virtue of certain advantages India has been able to maintain its supremacy over its rivals in the BPO industry but there are a number of other countries, which can give India run for its money in [...]
Wed, December 7 2011 » Business Services, Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
With an average salary of under $800 a year, Kenya is ranked near the bottom when it comes to per capita income. But, if Bitange Ndemo has his way, the country will use technology as its ladder to prosperity. Ndemo, permanent secretary of the country’s Ministry of Information and Communications, is optimistic that Kenya’s relatively [...]
Wed, October 12 2011 » Business Services, Employment Trends, Industry Leader Profiles, Management Trends » No Comments
THE Palace is considering spending P1 billion to train students and faculty in state universities and colleges to work in call centers and other outsourced services, Budget Secretary Florencio Abad said Thursday. Abad, criticized for cutting funding to state universities, said he had already submitted a feasibility study on the program to President Benigno Aquino [...]
Fri, September 30 2011 » Business Services, Business Transformation Trends, Industry Leader Profiles » No Comments
With an estimated average annual demand of 250,000 square meters of office space, the business process outsourcing (BPO) sector continues to drive the office leasing market in Metro Manila and other large cities in the country. A number of locations outside the large business districts are benefiting from the robust growth of the BPO sector, [...]
Fri, March 4 2011 » Business Transformation Trends, Outsourcing Business Trends » No Comments
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