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A Window Into The World Of BPO Business Process Outsourcing

Dumaguete cited in outsourcing

Negros Oriental Department of Trade and Industry Provincial Director Javier Fortunato received Dumaguete City’s award as the 10th in outsourcing places recently at the Cebu Business Park Hotel after the city was chosen by the Commission on Information and Communications Technology, Business Process Association of the Philippines and the Department of Trade and Industry as [...]

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Thu, July 15 2010 » Industry Leader Profiles » No Comments

BPO to support 100 scholars a year

Outsourcing company Accenture has allotted $1.26 million or roughly P58 million to send at least 100 students every year to a partner university in Cebu City.
This is a way to help address the lack of skilled manpower in the province, said Manolito T. Tayag, Accenture country managing director.
Tayag said for the project, the firm partnered [...]

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Fri, July 9 2010 » Business Transformation Trends, Industry Leader Profiles, Management Trends » No Comments

Biggest BPO locators eye Davao

Two of the biggest Business Process Outsourcing (BPO) locators are now looking at Davao as the potential area of their business, said Davao City ICT President Bert Barriga in yesterday?s Club 888 at the Marco Polo Hotel.
The BPO locators will then hire 20,000 full-time employees if the deal gets sealed. Barriga opted not to name [...]

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Tue, July 6 2010 » Industry Leader Profiles, Outsourcing Business Trends » No Comments

Lack of talent will plague BPOs soon

The BPO scenario in India has changed from helping and supporting the clients to understanding the core business of clients and transforming their business. Though there is a huge potential in the segment, creating BPO-ready people is the need of the hour.
Speaking at the Nasscom BPO Strategy Summit, D Swaminathan, CEO of Infosys BPO said [...]

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Fri, June 25 2010 » Employment Trends, Outsourcing Business Trends » No Comments

Malaysia’s outsourcing industry to grow between 15-20 per cent

Malaysia’s outsourcing industry is expected to grow between 15 and 20 per cent this year, as more companies outsource their services to remain competitive.
However, to remain competitive in the outsourcing market in the future, Malaysia will have to focus on segments where it can have an edge, such as the mid-layer segment, as the low-end [...]

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Thu, June 17 2010 » Outsourcing Business Trends » No Comments

Barclays Pays The Cost Of Outsourcing To India

Sitting in the White Hart Pub Restaurant in Grafton Regis I overheard a conversation about Barclays receiving a pension payment for a customer, and paying it out one week later – the person complaining was suggesting that Barclays was creaming so much interest in a week to make a profit on something they never owned.
Eating [...]

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Wed, May 19 2010 » Management Trends, Outsourcing Business Trends » No Comments

Arkansas Senate race: Battle over outsourcing

Outsourcing to India has become a flashpoint in the Democratic Party’s primary for a US Senate seat in Bill Clinton’s home state of Arkansas.
There have a series of attacks on Arkansas Lt Governor Bill Halter who has posed a serious challenge to sitting Senator, Democrat Blanche Lincoln.
The attacks have focused on how Halter sent “US [...]

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Mon, May 17 2010 » Uncategorized » No Comments

IT Outsourcing: 3 Reasons Your Vendor Won’t Innovate

Internal IT organizations choose to outsource for any number of reasons: to cut costs, improve service, increase efficiency. Increasingly, they’re seeking innovation from their IT outsourcing partners, even though many don’t have a clear picture of what innovation means in the context of outsourcing. Consequently, those IT departments are not getting much innovation from their [...]

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Wed, May 12 2010 » Management Trends » No Comments