If you work in a business process outsourcing (BPO) industry, chances are that you have to adapt to the business hours of another country. This may leave you working night shifts in a call center more often than not. Working nights can be difficult for BPO employees, but there are ways to make it an [...]
Tue, May 4 2010 » Management Trends, Outsourcing Business Trends » No Comments
Cebu City (13 April) — To advance the image of Cebu as a major information and communication technology (ICT) and business process outsourcing (BPO) hub, the local business sector here swings off the Cebu ICT and BPO Conference and Exhibition 2010 in June to highlight the annual celebration of the Cebu Business Month (CBM).
“Green Is [...]
Mon, April 19 2010 » Industry Leader Profiles » No Comments
Last month Noble Systems came out with a survey that it had commissioned which revealed that 97 percent of respondents expect their businesses to grow or remain stable in 2010, a sign, it says “of strong confidence in the industry.” According to the survey, 48 percent expected that their business would grow in 2010 while [...]
Thu, April 15 2010 » Business Transformation Trends, Industry Leader Profiles » No Comments
In order to sustain client relationships, call centers need to think beyond call center metrics. They must strive to understand their clients’ exact needs. Besides inquiring about call volume and hours of operation, centers should ask questions such as:
* What are your outsourcing objectives?
* Do you have [...]
Mon, March 29 2010 » Outsourcing Business Trends, Uncategorized » No Comments
So you own a business that uses some sort of call center function, whether it is voice, non voice customer service, lead generation, or a back office process. You, like many other executives, have understand the potential benefits of call center outsourcing. The excellent news is you are not by yourself. Many [...]
Mon, March 29 2010 » Outsourcing Business Trends » No Comments
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