Companies that are looking to reduce costs and streamline business operations typically turn to call center outsourcing, as moving operations overseas will significantly cut down all types of operational costs. Recently, the Vice President of the United States Joe Biden was talking about the outsourcing of call centers and then did something unimaginable; as he [...]
Wed, February 1 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
The option of using outsourced IT contractors in the Philippines should become more widespread around the world over the coming years, if the industry’s latest predictions are anything to go by. Government officials have released a series of ambitious figures to raise revenue, increase workload and dominate four areas of outsourcing – including IT.
Tue, January 31 2012 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments
Zee Café, an English general entertainment channel, is launching a new show called “Outsourced”, which is based on the call center outsourcing industry in India on January 19. The comedy-based show revolves around the U.S.-based organization Western Novelty, which has decided to outsource its personnel to India. Serving as a main character, Todd Anderson is [...]
Thu, January 19 2012 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments
The SM Prime Holdings Inc. (SMPI) will infuse an initial P500 million in its expansion project at the SM Clark here, primarily creating office spaces for business process outsourcing (BPO) firms. SM Clark assistant mall manager Ana Datu announced that the expansion project at a five-hectare area will start this month “for SMPI to serve [...]
Wed, January 18 2012 » Business Services, Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
MANILA, Philippines – The Department of Labor and Employment (DOLE) is closely watching over the possible slowdown in the operations of American-owned business process outsourcing (BPO) firms in the country. Labor Secretary Rosalinda Baldoz said she would ask the Philippine Overseas Labor Office (POLO) in Washington to monitor developments and impact of the proposed bill [...]
Thu, January 5 2012 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments
The US parliament tabled an Anti-Outsourcing bill earlier this week. The bill bars the US call centers from opening branches in countries like India. As per the bill US call centers can be charged with a penalty of $10,000 per day, for failing to report relocation to an offshore location, within 60 days to the [...]
Mon, December 26 2011 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments
HONG KONG, December 20, 2011 – PCCW Teleservices, a premier provider of global outsourcing solutions, has been awarded the “Outsourced Contact Centre of the Year (Inbound)” at the 12th Annual Hong Kong Call Centre Association Awards. The Awards, organized by the Hong Kong Call Centre Association (HKCCA), aims to recognize the best of the best [...]
Tue, December 20 2011 » Business Transformation Trends, Outsourcing Business Trends » No Comments
Global insurance giant Sun Life of Canada plans to expand its business process outsourcing operations and possibly set up a call center in the Philippines, taking advantage of the country’s English-speaking human resources. Sun Life has close to 200 seats in the country handling the information technology requirements of the firm’s operations in the United [...]
Mon, December 5 2011 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments
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