Bangalore: The country’s BPO sector is exploring new pricing models to address concerns arising from salary inflation, higher employee engagement costs and impact of currency fluctuations on their offshore outsourcing deals. Pricing in the sector has evolved from full-time-equivalent (FTE) pricing,which is a way to compare and benchmark the total hours put in by the [...]
Thu, June 24 2010 » Business Transformation Trends, Management Trends » No Comments
The plethora of new pricing schemes from telecom companies, like ‘one paisa per second’ billing, has squeezed the margins of their business process outsourcing partners. Telcos typically outsource work on customer service (voice) and some back-office operations. BPOs get 70 per cent of their revenue from voice alone. However, Indian telcos are witnessing a dip [...]
Mon, March 22 2010 » Uncategorized » No Comments
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