As IT and BPO converge to shape the future of outsourcing, businesses must make the best use of technology tools to run their multichannel service organisations. The surge in technology enablement has significantly improved business processes, when outsourced. It helps solve business problems and enables efficient outsourcing. It also delivers real benefits to customers, including: [...]
Fri, September 16 2011 » Business Services, Business Transformation Trends, Outsourcing Business Trends » No Comments
MUMBAI: “There has to be an inner drive to succeed. It cannot be money in mind. If you want to get into entrepreneurship to make money, I don’t think you will be as successful. Because ultimately there is only one thing that drives entrepreneurship and that is passion.” That’s Vikram Talwar for you, a successful [...]
Wed, February 16 2011 » Business Transformation Trends, Industry Leader Profiles » No Comments
The country dropped two rungs on the list of countries most attractive for offshore-business activities, management consulting firm A.T. Kearney bared. However, its Global Services Location Index (GSLI) for 2011 avoided citing specific reasons for the drop, saying only that, in general, the “fallout from the financial crisis shook up the rankings, as once-expensive countries [...]
Wed, February 9 2011 » Industry Leader Profiles » No Comments
TeleTech Holdings Inc. said Wednesday it has acquired a majority stake in Peppers & Rogers Group, a global customer-strategy consulting firm, it what it called “a significant expansion of its professional services capabilities.” Douglas County-based TeleTech (NASDAQ: TTEC), an international call center operator and outsourcing company, said it has acquired an 80 percent interest in [...]
Wed, December 1 2010 » Industry Leader Profiles » No Comments
Egypt was awarded the prestigious title of Offshoring Destination of the Year at the 2010 European Outsourcing Association Awards held in Brussels last night, beating rivals Philippines, Colombia and Sri Lanka to the accolade. Dr. Hazem Abdelazim, CEO of Egypt’s Information Technology Industry Development Agency (ITIDA) received the award on behalf of Egypt during a [...]
Thu, July 8 2010 » Employment Trends, Industry Leader Profiles » No Comments
Two of the biggest Business Process Outsourcing (BPO) locators are now looking at Davao as the potential area of their business, said Davao City ICT President Bert Barriga in yesterday?s Club 888 at the Marco Polo Hotel. The BPO locators will then hire 20,000 full-time employees if the deal gets sealed. Barriga opted not to [...]
Tue, July 6 2010 » Industry Leader Profiles, Outsourcing Business Trends » No Comments
HYDERABAD: The BPO unit proposed at the Charlapally central prison not only got the chief minister’s nod on Wednesday, but Radiant Info Systems, the company setting up the unit, is now pitching for the Unique Identification Number project as the debut assignment for prisoners manning the BPO unit. Officials indicated that compiling the census data [...]
Wed, June 30 2010 » Business Transformation Trends, Outsourcing Business Trends » No Comments
The BPO scenario in India has changed from helping and supporting the clients to understanding the core business of clients and transforming their business. Though there is a huge potential in the segment, creating BPO-ready people is the need of the hour. Speaking at the Nasscom BPO Strategy Summit, D Swaminathan, CEO of Infosys BPO [...]
Fri, June 25 2010 » Employment Trends, Outsourcing Business Trends » No Comments
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