As IT and BPO converge to shape the future of outsourcing, businesses must make the best use of technology tools to run their multichannel service organisations. The surge in technology enablement has significantly improved business processes, when outsourced. It helps solve business problems and enables efficient outsourcing. It also delivers real benefits to customers, including: [...]
Fri, September 16 2011 » Business Services, Business Transformation Trends, Outsourcing Business Trends » No Comments
CEBU CITY, Philippines – An Information Technology (IT) service company based in Finland is considering Cebu as one of their locations for expansion in Asia, citing Cebu’s business-friendly environment and the availability of IT-skilled workers here. Asian Development Bank and FinPro Solutions analyst Joona Selin said Finnish investors are considering Cebu for expansion because of [...]
Tue, May 24 2011 » Business Services, Industry Leader Profiles, Outsourcing Business Trends » No Comments
MANILA, Philippines — The Business Processing Association of the Philippines (BPA/P) recently announced two meetings that will address core strategic issues for the industry. The first meeting is the second in a series of quarterly briefings, or CEO Forums, conducted by BPA/P and Outsource2Philippines (O2P). Each briefing addresses a specific issue of immediate importance to [...]
Wed, May 18 2011 » Business Services, Outsourcing Business Trends » No Comments
Everest Group Q1 Report: The global outsourcing and offshoring market continued to witness steady growth during the first quarter this year, led by a three-year high for Business Process Outsourcing (BPO) transactions as well as continued investment in new captives while no divestments occurred for the second consecutive quarter, according to Everest Group, an advisory [...]
Tue, May 17 2011 » Business Services, Outsourcing Business Trends » No Comments
Budget negotiators in Olympia are debating whether to privatize a host of little-seen government functions that collect state agencies’ mail, pay their rent, print their documents and maintain their cars. The Senate budget calls for contracting out more back-office work, a small piece of the savings proposed by the plan but another sign of this [...]
Fri, May 13 2011 » Employment Trends, Management Trends, Uncategorized » No Comments
Providers of colocation services and wholesale data center space compete hard for customers. But data center executives say the biggest growth opportunity is not winning a few more deals away from rivals, but tapping the huge market of companies who operate their own data center space. New data from one of the industry’s leading players, [...]
Fri, May 6 2011 » Employment Trends, Industry Leader Profiles » No Comments
At eight per cent of overall GDP, the outsourcing sector brings in as much for the UK economy as the financial sector, according to a report released today by Oxford Economics Research. IT- and data-related services account for €41bn (£36bn) of a total turnover of €207bn for this sector, according to the report.
Thu, May 5 2011 » Industry Leader Profiles » No Comments
President Mahinda Rajapaksa’s target of US$ 1 billion for Sri Lanka’s Business Process Outsourcing by 2015 was realistic, India’s largest listed BPO company – Firstsource CEO Mathew Vallance said yesterday. President Rajapaksa’s target is realistic in the light of the Sri Lankan economy growing. The consumer industry, the banking and telecommunications industries are also growing.
Wed, May 4 2011 » Employment Trends, Outsourcing Business Trends » No Comments
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