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A Window Into The World Of BPO Business Process Outsourcing

TeleTech buys majority stake in Peppers & Rogers Group

TeleTech Holdings Inc. said Wednesday it has acquired a majority stake in Peppers & Rogers Group, a global customer-strategy consulting firm, it what it called “a significant expansion of its professional services capabilities.” Douglas County-based TeleTech (NASDAQ: TTEC), an international call center operator and outsourcing company, said it has acquired an 80 percent interest in [...]

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Wed, December 1 2010 » Industry Leader Profiles » No Comments

TriZetto Acquires Tela Sourcing to Expand Business Process Outsourcing Services Capabilities for Healthcare Markets

The TriZetto Group, Inc. today announced that it has acquired all of the voting stock of privately held Tela Sourcing, Inc., a Baltimore-based business process outsourcing (BPO) services company that offers combined U.S. and India-based outsourcing capabilities to the healthcare industry. TriZetto (News – Alert) is expanding its BPO capabilities to help its 350 payer [...]

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Tue, August 31 2010 » Industry Leader Profiles » No Comments

Mitie benefits from more outsourcing

The support services group, which provides gallery attendants for Tate Britain and cleaning staff for the Tower of London, saw pre-tax profits jump 12pc to £67.9m for the year to the end of March. After revenue rose to £1.52bn, Mitie is now looking for acquisitions to boost its fastest-growing divisions.

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Fri, June 18 2010 » Industry Leader Profiles, Management Trends, Outsourcing Business Trends » No Comments

Outsourced Marketing Provides More Expertise, Claims Midlands Consulting Centre

Outsourcing is traditionally linked to a businesses accounting or IT department but with the changing consumer mindset and economy, outsourced marketing is becoming more common. Businesses that are looking to hire a new full-time marketing resource will put together a well defined list of needs they hope an individual can fulfil for the business. When [...]

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Mon, May 17 2010 » Outsourcing Business Trends » No Comments

Cognizant buys consulting company

TEANECK — Cognizant Technology Solutions, the Teaneck-based outsourcing company, said Monday it bought a London-based program management consulting firm. Cognizant said The PIPC Group, which has 200 employees in the United Kingdom, the United States, Australia and New Zealand would “extend and complement” Cognizant’s project management and consulting business. The company did not release terms [...]

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Fri, May 14 2010 » Business Transformation Trends » No Comments

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