SMBs do not always follow the wider trends in business process outsourcing (BPO), but some of the general trends services advisory firm Tholons predicts for the BPO market in 2012 should be of particular interest to MSPs serving an SMB client base. Forecasted developments in the areas of vertical BPO, risk management, and social applications [...]
Fri, February 3 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
While the outsourcing of government services has proven to be a good way to reduce government expenses without sacrificing quality, it hasn’t been implemented enough in the government of Guam. But that may be changing. Gov. Eddie Calvo, in the State of the Island Address, said the Motor Vehicle Division of the Department of Revenue [...]
Fri, February 3 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
Total spending on IT and business process outsourcing in Europe last year was the highest ever in a 12 month period – and 27% up on 2010. That’s among the headline figures from Information Services Group’s TPI index, which suggests a renewed appetite for IT outsourcing.
Thu, February 2 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
Companies that are looking to reduce costs and streamline business operations typically turn to call center outsourcing, as moving operations overseas will significantly cut down all types of operational costs. Recently, the Vice President of the United States Joe Biden was talking about the outsourcing of call centers and then did something unimaginable; as he [...]
Wed, February 1 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
AFRICA has a youthful and enthusiastic population that could tap into global demand for the low-cost, outsourced service delivery that has been successful in India. However, Christopher Steckel, partner at KPMG and chief operating officer of tax for Europe, the Middle East and Africa, said recently the key would be an educated, young workforce that [...]
Tue, January 31 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
While western politicians yabber on about bringing jobs back home, third-quarter results for India’s top three IT outsourcers show just how hard it is to reverse the offshoring trend. At Tata Consultancy, the industry leader by revenue, sales jumped by more than a fifth from a year earlier in dollar terms, it said last week. [...]
Fri, January 27 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
Logica has described cloud computing as “the railway of the 21st century”, claiming that the community clouds it is building with Microsoft will help to promote sharing and collaboration among like-minded companies. Speaking in a joint keynote session with Microsoft’s UK national technology officer Mark Ferrar at Cloud Expo Europe, Logica’s global CTO David King [...]
Fri, January 27 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
A mixed global economic outlook, high levels of volatility, weak consumer demand, and ongoing corporate uncertainty continue to impact outsourcing demand and consulting growth, according to the KPMG 4Q11 Sourcing Advisory Pulse Survey of KPMG field advisors and leading global business and IT service providers. The study also found that organizations engaged in outsourcing are [...]
Fri, January 27 2012 » Business Transformation Trends, Management Trends, Outsourcing Business Trends » No Comments
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