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A Window Into The World Of BPO Business Process Outsourcing

Philippine medical transcription rewrites self amid global changes

AT THE height of the call center boom at the early part of this decade, medical transcription was touted as the next bright spot for the country.
With a business that had already been tested in India, this field of outsourcing was turning out to be a natural niche for any country that could produce and [...]

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Fri, August 13 2010 » Business Services, Document Outsourcing, Industry Leader Profiles, Management Trends, Outsourcing Business Trends » No Comments

Survey: BPOs survival under threat

Poor working conditions in Business Process Outsourcing firms threatens the survival and profitability of the sector globally, a new survey shows.
This new development is putting to question Kenya’s hope of becoming a call centre hub.
The International Labour Organisation (ILO) says workers in BPOs are exposed to heavy workloads, high performance targets and tight rules, lowering [...]

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Wed, August 11 2010 » Employment Trends, Industry Leader Profiles, Management Trends, Outsourcing Business Trends » No Comments

Small Business Outsourcing and Cultural Differences

At present, you need to outsource some or most of your works offshore. However, More than 50% of businesses have reported that cultural differences are the top most problem they face when outsourcing their projects to offshore locations.
You cannot effort stop outsourcing owing to this problem, as today the international business resembles to a global [...]

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Tue, August 3 2010 » Business Transformation Trends, Employment Trends, Management Trends, Outsourcing Business Trends » No Comments

AdPort What?

A new face has emerged in the world of International Business Directories, to become one of the fastest growing on-line directory publishers anywhere.  AdPort Publishing™, a division of PerfectReputations® has launched a large flotilla of new national and international business directories focused on Advertising and Marketing, Resort Hotels, and of all things, Storm Chasers!
Their [...]

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Sat, July 10 2010 » Business Services, Business Transformation Trends, Management Trends, On-line Marketing Tools » No Comments

BPO to support 100 scholars a year

Outsourcing company Accenture has allotted $1.26 million or roughly P58 million to send at least 100 students every year to a partner university in Cebu City.
This is a way to help address the lack of skilled manpower in the province, said Manolito T. Tayag, Accenture country managing director.
Tayag said for the project, the firm partnered [...]

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Fri, July 9 2010 » Business Transformation Trends, Industry Leader Profiles, Management Trends » No Comments

Sector bets on new pricing models now

Bangalore: The country’s BPO sector is exploring new pricing models to address concerns arising from salary inflation, higher employee engagement costs and impact of currency fluctuations on their offshore outsourcing deals.
Pricing in the sector has evolved from full-time-equivalent (FTE) pricing,which is a way to compare and benchmark the total hours put in by the workforce, [...]

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Thu, June 24 2010 » Business Transformation Trends, Management Trends » No Comments

Aquino says he will review PAL outsourcing program

PRESIDENT-ELECT Benigno Aquino III on Sunday vowed to “ascertain the facts” and review the Labor Department’s order approving the planned outsourcing of some 2,600 jobs of the money-losing Philippine Airlines, the first major labor case to test the incoming administration.
Acting Labor Secretary Romeo Lagman last week approved the Lucio Tan carrier’s application after several hearings [...]

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Tue, June 22 2010 » Industry Leader Profiles, Management Trends » No Comments

Mitie benefits from more outsourcing

The support services group, which provides gallery attendants for Tate Britain and cleaning staff for the Tower of London, saw pre-tax profits jump 12pc to £67.9m for the year to the end of March. After revenue rose to £1.52bn, Mitie is now looking for acquisitions to boost its fastest-growing divisions.
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Fri, June 18 2010 » Industry Leader Profiles, Management Trends, Outsourcing Business Trends » No Comments