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A Window Into The World Of BPO Business Process Outsourcing

India: Where Lies the Next Big Investment Opportunity?

A vibrant economy, 1.1 billion people, a burgeoning middle class, 8 percent sustainable growth, robust legal and regulatory framework, and an entrepreneurial community continuingly looking to innovate make India an extremely promising investment destination. Our investment thesis is to seek, create, nurture, and develop investment opportunities across a wide spectrum of businesses that form the [...]

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Thu, September 2 2010 » Industry Leader Profiles » No Comments

Revenue from domestic BPO services to touch $1.6 bn in 2014

India’s domestic business process management services segment is expected to achieve a revenue of USD 1.6 billion by 2014 from USD 521 million in 2009, according to research firm Gartner. Gartner has forecast that revenue from BPO services within the domestic market will grow by 31.1 per cent from USD 521 million in 2009 to [...]

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Wed, September 1 2010 » Industry Leader Profiles » No Comments

TriZetto Acquires Tela Sourcing to Expand Business Process Outsourcing Services Capabilities for Healthcare Markets

The TriZetto Group, Inc. today announced that it has acquired all of the voting stock of privately held Tela Sourcing, Inc., a Baltimore-based business process outsourcing (BPO) services company that offers combined U.S. and India-based outsourcing capabilities to the healthcare industry. TriZetto (News – Alert) is expanding its BPO capabilities to help its 350 payer [...]

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Tue, August 31 2010 » Industry Leader Profiles » No Comments

PLDT cranks up BPO arm for primetime

After its formal introduction as the consolidated BPO division of PLDT, SPi Global has set an ambitious goal of generating at least $500 million in revenues in the next three to four years from last year’s income of $185 million.
SPi Global, which arose out of the combination of SPi Technologies and ePLDT Ventus, said it [...]

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Fri, August 27 2010 » Industry Leader Profiles » No Comments

BPAP: RP to establish as major BPO player in non-voice services

MANILA, Philippines — BPAP have discussed the Philippines establishing itself as a major BPO player with delegates in the World Business Process Outsourcing (BPO) Forum held in Jersey City, New Jersey.
The forum served as a venue for delegates to discuss the latest trends, issues, challenges, as well as best practices, in the global outsourcing industry.
The [...]

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Tue, August 24 2010 » Business Transformation Trends, Industry Leader Profiles, Outsourcing Business Trends » No Comments

China gives tax break to service outsourcing firms

China will exempt service outsourcing companies from business tax from July 1 until the end of 2013 to boost their expansion, the Finance Ministry said on Wednesday.
In a statement on its website, the ministry said the policy covers firms specialising in information technology outsourcing (ITO), business process outsourcing (BPO) and knowledge process outsourcing (KPO) in [...]

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Thu, August 19 2010 » Industry Leader Profiles » No Comments

Is China ready for your outsourcing work?

While China is well on the way to establishing itself as an outsourcing hotspot, the country isn’t set up for European and Northern American offshoring business just yet, according to new research.
A report by outsourcing consultants Everest rated China – along with India and the Philippines – as a mature offshoring destination, with more than [...]

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Wed, August 18 2010 » Industry Leader Profiles » No Comments

Philippine medical transcription rewrites self amid global changes

AT THE height of the call center boom at the early part of this decade, medical transcription was touted as the next bright spot for the country.
With a business that had already been tested in India, this field of outsourcing was turning out to be a natural niche for any country that could produce and [...]

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Fri, August 13 2010 » Business Services, Document Outsourcing, Industry Leader Profiles, Management Trends, Outsourcing Business Trends » No Comments