HYDERABAD: The BPO unit proposed at the Charlapally central prison not only got the chief minister’s nod on Wednesday, but Radiant Info Systems, the company setting up the unit, is now pitching for the Unique Identification Number project as the debut assignment for prisoners manning the BPO unit. Officials indicated that compiling the census data [...]
Wed, June 30 2010 » Business Transformation Trends, Outsourcing Business Trends » No Comments
Sunil Sharma, 58, had put his life’s savings into booking his dream home. But his son Yogesh is spoilt for choice. At the age of 26, this techie has not only deposited the earnest money for a plush apartment in the suburbs but is also planning his next holiday overseas. The mushrooming of call centres, [...]
Tue, June 29 2010 » Business Transformation Trends, Employment Trends, Outsourcing Business Trends » No Comments
In a sector driven by disruptive technological changes, even a year can shake up the market. A decade is long enough to bring about tectonic shifts, script remarkable turnaround stories and pick new winners. It is, therefore, not surprising that the past decade has proved to be a complete game-changer for the export-led Indian IT [...]
Mon, June 28 2010 » Business Transformation Trends, Employment Trends, Outsourcing Business Trends » No Comments
The BPO scenario in India has changed from helping and supporting the clients to understanding the core business of clients and transforming their business. Though there is a huge potential in the segment, creating BPO-ready people is the need of the hour. Speaking at the Nasscom BPO Strategy Summit, D Swaminathan, CEO of Infosys BPO [...]
Fri, June 25 2010 » Employment Trends, Outsourcing Business Trends » No Comments
Bangalore: The country’s BPO sector is exploring new pricing models to address concerns arising from salary inflation, higher employee engagement costs and impact of currency fluctuations on their offshore outsourcing deals. Pricing in the sector has evolved from full-time-equivalent (FTE) pricing,which is a way to compare and benchmark the total hours put in by the [...]
Thu, June 24 2010 » Business Transformation Trends, Management Trends » No Comments
BANGALORE: Indian BPO firms are tuning in to a global delivery model — doing the right thing from the right geography — as value creation for customers take primacy over cost arbitrage, political pressures mount against offshoring and new offshoring destinations gain traction. With newer rivals like Philippines snaring 70% of new contact centre businesses [...]
Wed, June 23 2010 » Industry Leader Profiles, Outsourcing Business Trends » No Comments
PRESIDENT-ELECT Benigno Aquino III on Sunday vowed to “ascertain the facts” and review the Labor Department’s order approving the planned outsourcing of some 2,600 jobs of the money-losing Philippine Airlines, the first major labor case to test the incoming administration. Acting Labor Secretary Romeo Lagman last week approved the Lucio Tan carrier’s application after several [...]
Tue, June 22 2010 » Industry Leader Profiles, Management Trends » No Comments
TEL AVIV, Israel, June 21, 2010 /PRNewswire-FirstCall/ — Ness Technologies, Inc. (NASDAQ: NSTC and TASE: NSTC), a global provider of information technology solutions and services, announced today that it has been awarded a four-year outsourcing contract to provide around-the-clock help desk services to Clalit Health Services, Israel’s largest Healthcare Management Organization (HMO) and one of [...]
Mon, June 21 2010 » Industry Leader Profiles, Outsourcing Business Trends » No Comments
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