BPOs look to expand footprint in US as realty, labour costs fall
Indian back-office processing firms are planning to expand operations in the US following a fall in real estate prices and labour costs a rise in anti-outsourcing sentiments there.
The industry, which traditionally followed the offshoring model, is now looking to open facilities and hire locals in low-cost locations in the US. Their aim is to woo first time outsourcers and win projects in highly-regulated sectors.
As these firms boost their onshore presence and follow the IT services industry in hiring locals, their business model is set to shift from a primarily offshore-revenue model to an onsite-offshore model, companies and experts tracking the sector said.
