Outsourcing deals: Three steps to better performance
While there are many important aspects of IT outsourcing, the one that wears the crown is performance.
Performance should be a simple measure of actual versus desired results – just like the speedometer on your car gives you a clear idea of how fast you are going. But, just as a high performance car does more than go fast in a straight line, performance in outsourcing deals is more than the sum of the numbers – be they MIPS, terabytes or gigabits.
IT outsourcing performance is a combination of qualitative impressions. It is the intangible essence of the outsourcing deal and really drives client perceptions of whether the deal is successful or not. Performance is equally important for the supplier. If the deal does not work for the supplier, they will ultimately walk away.
So, what do we mean by performance? It can cover a number of critical issues. It may be used to refer to the technology or system: does the IT solution work well? Is the system responsive?
