Opportunity comes knocking on outsourcing firms’ doors
The outsourcing industry received its biggest bonanza yet with the US healthcare bill being passed by the House of Representatives. The opportunity that it throws up for outsourcers is huge and far bigger than the Y2K, which included only changing code, said experts. When the bill becomes law, it will bring around 32 million more Americans under insurance cover, pushing healthcare providers and insurance firms to become more efficient and opening up demand for less-expensive services, better technology and business intelligence.
“The opportunity is not at a company-level but at an industry level,” said Milan Sheth, partner, Ernst & Young, indicating the scale of opportunities that is expected to unfold over the next 10 years. Nearly all top IT firms and BPOs have been anticipating the move and preparing for it by pursuing contracts and acquisitions giving them a footprint the US healthcare provider and insurance segment, estimated at around $ 30 billion.
