Maintain edge, Philippines told
The Philippines has been urged to build on English language skills to keep its competitive edge in the global outsourcing industry.
The country’s Socio Economic Planning Secretary Augusto Santos warned that China is improving its English-speaking skills and could dislodge the Philippines as one of the top destinations for offshore outsourcing. “If we don’t watch out, we may be overtaken,” Santos said.
Santos cited a recent international study showing China catching up with traditional BPO powerhouses like India and the Philippines. “China is really gearing up and teaching its people to learn how to speak English,” he told reporters. “As of now, we still have the edge, but indications are pointing to China’s catching up.”
