Filipino Etiquette vs. American Etiquette: Understanding the Differences
When you build business relationships across international borders, the importance of etiquette cannot be understated. Understanding the cultural facets and etiquette associated with another country is a key factor that will ultimately shape the success of any professional relationship.
Many American companies are partnering with businesses in the Philippines for outsourcing. The following truths about American and Filipino etiquette can make it easier for companies in Kansas City to do business in Davao City:
Professional Names and Titles. When you first meet a business professional in the Philippines, it is very important to honor their name and status. In American business, people may be comfortable speaking with each other on a first name basis. However, in the Philippines, status and title are extremely important, and one should always address another with respect (i.e. mister, misses or miss) and professional honor (i.e. doctor, attorney or secretary). For example, if you meet the manager of a business process outsourcing center, you would address him with “Manager Aquino,” instead of Chris. Avoid using first names with a Filipino until a longstanding relationship has been developed. This holds true for communications that take place on the phone or via email.
