With time, every industry starts following certain best practices as it develops and matures. The best practices followed in the BPO industry include: * Companies outsource critical but non-core business processes that are not strategic to the firm’s vision. * An inefficient process is not outsourced to a third party vendor without any re-engineering. * [...]
Mon, February 22 2010 » Management Trends, Outsourcing Business Trends » No Comments
MANILA, Philippines—To ensure the sustainability of the industry, the business process outsourcing sector should provide training, not only to its agents, but also to employees on the supervisory level. Jon Kaplan, president of TeleDevelopment Services Inc., said the industry needed to address the current lack of a strong development program for “frontline leaders.” He said [...]
Mon, February 22 2010 » Management Trends, Outsourcing Business Trends » No Comments
No slowdown for data centers New analysis from Frost & Sullivan, “Asia-Pacific Data Centre Services Market”, finds that the market –covering 14 Asia-Pacific countries, including Japan — grossed an estimated US$8.0 billion in 2009, growing 12.8 percent year-on-year. Revenues are expected to rise even higher by 14.7 percent this year to reach US$9.18 billion by-end [...]
Mon, February 22 2010 » Outsourcing Business Trends » No Comments
The consultants at A.T. Kearney who compile a widely followed annual survey of the world’s actual and potential off-shore locations for business-process outsourcing (BPO) expect to make some changes. The most remarkable of the changes is likely to be a quantum leap in the number of countries vying for this back-office work, which increasingly is [...]
Mon, February 22 2010 » Outsourcing Business Trends » No Comments
BUSINESS PROCESS outsourcing (BPO) company Infosys BPO Ltd. said it is planning to expand its business in the Philippines by building another facility and expanding its employee base to 3,000 in the next 18 to 24 months. In a press briefing, Infosys BPO Chief Operating Officer Ritesh M. Idnani said the company is planning to [...]
Mon, February 22 2010 » Industry Leader Profiles » No Comments
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