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Bill filed to protect workers’ health in BPO sector

MANILA, Philippines—Bayan Muna party-list Representative Teddy Casiño on Thursday filed a bill that seeks to protect workers in the business process outsourcing (BPO) industry, who he said are prone to fall ill as a result of working in graveyard shifts.

Casiño filed House Bill 6073, which promotes occupational health and safety to BPO companies, which deemed night shifts necessary due to their Western-based clients.

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Tags: BPO, Details, Government, Health, Initiatives, Insights, Laws, Philippines, Programs, Projects, Standards, Trends

Costa Mesa Council OKs First Round of City Outsourcing

The Costa Mesa City Council this week, more than a year after igniting a political firestorm with plans to outsource a multitude of city services to private firms and other governments, finally approved its first outsourcing contracts this week.

The moves, however, are largely symbolic at this point, because a judge has issued a temporary court order that prevents the city from engaging in outsourcing.

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Tags: Conflict, Developments, Discussions, Efforts, Factors, Impact, Insights, Legal Standards, Local Government, outsourcing, Plans

Outsourced IT market ‘set to grow’

With firms across the world looking to cut back on their costs and boost efficiency, it is perhaps no surprise that outsourced IT continues to be a huge hit.

New research by the International Data Corporation, presented by Global Information, suggests outsourced IT could remain a popular option among businesses in the years to come.

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Tags: BPO, Developments, Economy, Efficiency, Factors, Growth, Insights, IT Market, outsourcing, Savings, Trends

Outsourcing the problem

In its latest missive, the finance ministry has advised public sector units (PSUs) to tap capital markets to raise resources. The message was couched in terms of the larger issue of ushering in corporate governance and left to its representatives who sit on the boards of these PSUs. What it left unsaid is that the finance ministry as a source of funds is rapidly drying up and PSUs like other entities have to learn to fend for themselves.

In itself, the idea is a good one. It would on the face of it help usher in better corporate governance standards, make the PSUs less reliant on government doles and, of course, also help deepen the Indian stock markets. Given the credibility deficit of the government, it is more likely that the intent was to bring some relief to the exchequer; this line of thinking gains credence when considering that market conditions are not conducive to divesting stakes, especially from first-timers.

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Tags: Articles, Decisions, Developments, Factors, Government, Insights, Intent, Issues, outsourcing

Roswell studies outsourcing jail, other services

As part of the proposed budget, Roswell will consider outsourcing its jail services and code enforcement/building inspections services. Mayor Jere Wood said the measures should save the city money and make it more efficient.

City Manager Kay Love said the bids are still “on the street” for code enforcement/building inspectors, but several cities in the area, including Sandy Springs, Johns Creek and Milton, already do this.

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Tags: Cost Savings, Decisions, Details, Developments, Facilities, Factors, Insights, outsourcing, Plans, Work

Oceanside outsourcing plan runs out of steam

A series of maneuvers aimed at saving Oceanside money through outsourcing fizzled at a City Council meeting Wednesday night, as a councilman who once said he supported outsourcing took a different stance and shifted the majority vote.

The council heard three separate items involving outsourcing at the meeting. Those services were for weed abatement, landfill maintenance and work as needed during storms or because of accidents, which would save about $107,000 per year; street sweeping, which would save about $118,000 next year; and custodial services at recreation centers, which would not immediately save money because of budget changes made by the neighborhood services department. The latter option was the only one Oceanside staffers did not recommend.

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Tags: Details, Developments, Factors, Insights, Issues, outsourcing, Plans, Quality, Solutions

Debate continues for Costa Mesa outsourcing efforts

Community members addressed the Costa Mesa City Council on Tuesday expressing both concern and support for city’s outsourcing plan.

Among the audience was a group of about 10 from the Orange County Young Republicans, who wore black shirts with their club’s insignia in a ceremonial show of support alluding to the council’s effort to avoid a city budget deficit.

“I’ve got to support my councilmen anywhere in Orange County that stand up for fiscal responsibility,” said Eric Stolaski of Laguna Niguel.

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Tags: Agenda, Amendments, Developments, Factors, Insights, News, outsourcing, Politics, public safety

Global Business Process Outsourcing Market to Reach $202.6 billion in 2016

Worldwide and U.S. Business Process Outsourcing Services 2012-2016 Forecast

IDC’s new Business Process Outsourcing market forecast provides details through 2016 for the worldwide and U.S. business process outsourcing market by key horizontals: Customer Care Business Process Outsourcing Services, Finance and Accounting Business Process Outsourcing Services; Human Resources Business Process Outsourcing Services and Procurement Business Process Outsourcing Services.

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Tags: BPO. Forecasts, Insights, Market, Participants, Predictions, processes, Reports, Requirements, Services, Strategy, Trends, Vendors